Terms & conditions

Here you find the following terms and conditions. Click on the links below to download the documents.

  • General terms and conditions for customers
  • General terms and conditions for partners
  • Service Level Agreement (SLA) for customers
  • DPA (Data Processing Agreement), Personuppgiftsbiträdesavtal, for customers


Agreement for processing of personal data

  • 2019-07-12: clarification regarding limitations in time for Standard Support and Premium Support.
  • 2019-01-08: added terms for licensenses and belonging for IPs, web apps and users.
  • 2018-08-26: added Premium Support in the SLA. Premium Support is additional service related to an additional cost.
  • 2018-07-01: clarification regarding what personal data that is processed in Holm Security VMP services.
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