Office 365 provides protection for your email account with automatic filters that divert suspected spam to a separate folder away from the Inbox.
While this safeguard is usually helpful, valid emails from companies, colleagues and loved ones may also end up in the spam folder.
Creating a whitelist tells the program which domains it should always allow through and eliminates the possibility of missing legitimate emails.
- You must log in to Office 365 as an Admin to add domains to the whitelist.
- Click the Admin drop-down box at the top of the screen, select Exchange and click the Mail Flow heading.
- Click the plus sign icon and select Bypass spam filtering from the menu.
- Type a name for the rule in the appropriate text box. Something simple such as Whitelist suffices.
- Select The senders domain is… from the Apply this rule if drop-down box.
- Enter the domain you want to allow access. Do not include the entire email address; rather, just include the domain from which it originates, such as gmail.com. Click OK when you’re done.