How do I create a remote support session in my On-Prem environment?

Holm Security can support you remotely by using the built-in remote support session. This feature is enabled by the customer who has access to the OnPrem core system.
For each remote support session, a unique key with credentials is created that will allow Holm Security support
engineers to access the system remotely through a secure tunnel.
No access can be made until the feature is enabled and related information has been shared with Holm Security. The remote support session feature is automatically disabled after five days and can be disabled by the customer at any time. 

To enable the Remotely support session, do the following:

1. Go to your On-Prem configuration UI console.
2. Click Support.
3. Mark the Enable and fill in the Username, Password, and Internal port.
4. Click F11 (Fn+F11) to save
5. Share the temporary access keys 1 and 2 with Holm Security.
6. Done!

Details to set the remote support sessions 

• Username: <shared by Holm Security to the customer>
• Password: <shared by Holm Security to the customer>
•  Internal port: <shared by Holm Security to the customer>
• Temporary access key 1: <shared by the customer to Holm Security>
• Temporary access key 2:  <shared by the customer to Holm Security>