Skip to content
  • There are no suggestions because the search field is empty.

How do I create a remediation ticket for a vulnerability manually?

Tickets can easily be created from Vulnerability Manager. Follow the steps below to create a ticket for a specific vulnerability.

Create tickets via the remediation rule.
If you wish to have tickets created automatically for new vulnerabilities, please read this article:
How do I create a Remediation Rule? 

  1. Log in to Security Center.
  2. Click Vulnerability Manager in the main menu.
  3. In the Vulnerability unified view, select the specific vulnerability for which you wish to create a ticket.
  4. Jump to Assets in the vulnerability view.
  5. Select one or more assets by marking the box to the left of each asset > click Actions > Choose to create a ticket for each asset or a grouped ticket for all the selected assets.
    1. The ticket settings menu will pop up, and you can select whether to choose:
      1. The default settings (Asset owner) will create individual tickets for each owner when the selected assets have different owners 
      2. Select a specific Team.
    2. Type in a description for the created ticket.
    3. Select an additional assignee from the user list. 
    4. Set the due date for how long this ticket should be solved.
  6. Click Submit to create the ticket(s)
  7. Done!