Skip to content
  • There are no suggestions because the search field is empty.

How do I enable two factor authentication?

To enable two factor authentication for a user or for all users globally follow these instructions. Enabling two factor authentication forces the user to login with username, password and one-time code (OTP) sent by SMS. Make sure the user has entered a mobile phone number in the user settings under Users in the main menu. Note that the global setting will apply to all users regardless of their individual setting.

Enable for a single user:

  1. Log in to your Security Center.
  2. Click the Menu icon in the top right corner
  3. Click Users.
  4. Find the user in the list and click the Edit icon on the right side.
  5. Click Login security.
  6. Select Use specific settings > Always.
  7. Click OK.

Enable for all users globally:

  1. Log in to your Security Center.
  2. Click the Menu icon in the top right corner.
  3. Click Account settings.
  4. Click Security.
  5. Select Always  or When logging in from an untrusted network under Login security.
  6. Click OK.

Enable two factor authentication when logging in from an untrusted network: 

  1. Log in to your Security Center. 
  2. Click the Menu icon in the top right corner.
  3. Click Account settings.
  4. Click Security.
  5. Under Login security the option is given to enable two factor authentication for two scenarios: 
    • Always: Which requires the user to add the OTP code whenever an login attempt is made.
    • When logging in from an untrusted network: Forces the user to login with a OTP code whenever outside of the specified network. 
  6. Add the network you want to whitelist to the Trusted networks field.
  7. Click OK.

Note that you can add any number of IP addresses or networks with the following formats:

  • Single IP e.g. 10.1.1.1

  • IP Network e.g. 10.1.1.0/24