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How do I set up an Email integration for remediation?

The Email integration automatically sends remediation tickets to email inboxes, allowing your team to track and manage vulnerability remediation directly via email notifications. This article guides you through setting up email notifications for both new and closed remediation tickets.

What you need

To complete this setup, you need:

  • Administrator access to Security Center
  • At least one active email address (internal team member or external recipient)
  • Access to the Integrations section in Security Center

How Email integration works

Once enabled, the Email integration automatically sends notifications to configured recipients when remediation tickets are created or closed. You can choose to send notifications to specific email addresses or automatically to ticket owners and team members.

Notification options

Send to specific email addresses - Notifications go to email addresses you explicitly select. You can add internal team members from your Security Center users or external email addresses.

Send to ticket owners - Notifications automatically go to team members or asset owners assigned to the ticket. This ensures the right people are notified based on their roles and responsibilities.

Set up Email integration

Follow these steps to enable and configure the Email integration:

Step 1: Log in and navigate to integrations

  1. Open Security Center and log in with your administrator account.
  2. Click the Menu icon in the top-right corner.
  3. Click Integrations.

Step 2: Enable Email integration

  1. Check the Enable Email checkbox to activate email notifications.
  2. Click Configure to set up notification rules.

Step 3: Configure new ticket notifications

In the NEW TICKET section, you can set up what happens when a new remediation ticket is created:

  1. Enter a Subject line for the email notification. You can use the following replacement strings:
    • {ticket.number} - The ticket ID
    • {ticket.title} - The ticket name or title

    Example subject: "New Ticket: {ticket.number} - {ticket.title}"

  2. Choose how to deliver notifications:
    • Send to specific email addresses - Select one or more recipients from the list. To add an external email address, type the address and press Enter.
    • Send to ticket owners (team or asset owner) - Automatically notifies members of teams assigned to the ticket and asset owners.

Step 4: Configure closed ticket notifications

In the CLOSED TICKET section, you can set up what happens when a remediation ticket is marked as fixed or closed:

  1. Enter a Subject line for the email notification. You can use the following replacement strings:
    • {ticket.number} - The ticket ID
    • {ticket.title} - The ticket name or title

    Example subject: "Ticket Closed: {ticket.number} - {ticket.title}"

  2. Choose how to deliver notifications:
    • Send to specific email addresses - Select one or more recipients from the list. To add an external email address, type the address and press Enter.
    • Send to ticket owners (team or asset owner) - Automatically notifies members of teams assigned to the ticket and asset owners.

Step 5: Save your settings

  1. Review your notification configuration for both new and closed tickets.
  2. Click Update settings to save your Email integration configuration.

Tips for effective email notifications

Use replacement strings in subjects - Include {ticket.number} and {ticket.title} in your subject lines to make emails more informative and easier to search and filter.

Mix notification methods - You can configure new ticket notifications to go to ticket owners automatically while sending closed ticket notifications to a specific team member for tracking and reporting.

Test your configuration - After saving, create a test ticket to verify that notifications are being sent to the correct recipients with the correct subject lines and replacement strings.

Manage recipient lists - Regularly review your recipient lists to ensure emails are still going to the right people. Remove recipients who no longer need notifications.

Customizing notifications

The Email integration supports two replacement strings that you can use in your subject lines to customize notifications:

  • {ticket.number} - Inserts the ticket ID number
  • {ticket.title} - Inserts the ticket name or title

For more advanced customization with additional placeholder variables, you can integrate with Webhooks or other integration platforms that support the full range of placeholders (asset details, vulnerability information, etc.).

Troubleshooting Email integration

Emails are not being sent

If you're not receiving email notifications:

  • Verify that Enable Email is checked in the integrations settings.
  • Confirm that at least one email recipient is configured for the notification type you're testing.
  • Check that your email address is correct and deliverable (especially for external addresses).
  • If using ticket owner notifications, verify that ticket owners and team members have email addresses configured in Security Center.
  • Check your email spam or junk folder in case notifications are being filtered.

Emails are going to the wrong recipients

If notifications are being sent to unexpected recipients:

  • Review your recipient list in the Email integration configuration to confirm who is selected.
  • If using ticket owner notifications, verify that the correct teams and asset owners are assigned to the ticket.
  • Check that external email addresses were entered correctly with no extra spaces or typos.
  • Confirm that the correct notification type (new vs. closed) is configured for your intended recipients.

Subject lines not displaying correctly

If subject lines appear incomplete or with replacement string codes instead of values:

  • Check that replacement strings are spelled correctly and enclosed in curly braces (for example, {ticket.number}, not {ticket.num}).
  • Verify that you are using only the supported replacement strings: {ticket.number} and {ticket.title}.
  • Note that other placeholders (like {vuln.name}, {asset.name}, etc.) are not supported in Email integration subjects. If you need those, consider using Webhooks or other integrations.
  • Test with a simple subject line first (without replacement strings) to isolate the issue.

Disabling or modifying Email integration

To temporarily disable Email integration without losing your configuration:

  1. Go to Integrations in Security Center.
  2. Uncheck Enable Email.
  3. Click Update settings.

Your configuration is saved and can be re-enabled at any time by checking Enable Email again.

To change notification recipients or subject lines, click Configure and update your settings.

For more information, please contact our customer support.