How do I setup integration with TopDesk?

pHolm Security offers the possibility to integrate and send tickets directly into TopDesk. This allows for quicker and easier management of your vulnerabilities. The ticket status will be updated automatically in TopDesk.

Please notice that the TopDesk integration only works with cloud-based versions. 

TopDesk Permissions 
Before starting the setup, please review the rights in the following article:
What  does the TopDesk integration need?

Integration setup

To integrate Holm Security with TopDesk, follow the steps below.

  1. Log in to Security Center.
  2. Click on the Menu Icon in the top right corner.
  3. Click Integrations > Remediation > TopDesk.
  4. Enable TopDesk by checking the checkbox.
  5. Enter your TopDesk cloud credentials:
  6. Click Establish a connection.
  7. Once connected, two drop downs will appear, allowing you to connect the integration with "Status" and "Operator group."
  8. Click OK.
  9. Done!

Ticket status update

Task status is being automatically synchronized with Vulnerability Manager and the remediation module - it means that if our scanner detects that the vulnerability no longer exists, it will close the ticket (with status fixed) in the Remediation module and will also close the ticket in the TopDesk system.

Example scenario:

  1. The scanner detected vulnerability, which was reported in Vulnerability Manager.
  2. The security engineer verified the vulnerability and created a ticket from Security Center level (tickets can also be created automatically based on policy rules without any human interactions; read more about it in this article:
    How do I create a remediation policy?
    Tickets are being created both in the Remediation module and in TopDesk, including all necessary descriptions.
  3. The responsible person remediates the vulnerability.
  4. The customer reruns the scan (scans can also run automatically if there is an active schedule setup).
  5. The scanner verifies whether the previously defined vulnerability still exists - if not, the task is closed in the TopDesk system and remediation module.