Troubleshooting

How do I solve the impersonation login issue in Firefox?

To solve this on-prem login issue in Firefox, please do the following steps:

  1. Log in to the Organizer using port 8002.
  2. Log in to a Security Center.
  3. In the Security Center view:

    1. Click the lock icon to the left of the URL and clear all cookies.

    2. Refresh the page.

  4. Change the Organizer port from ":8002" to the Security Center port ":8004".
    1. Accept any security warnings for the website (if prompted).
    2. Go back to the Organizer and try logging in to the Security Center again.
  5. You should now see the login fields and a red warning message (Impersonation failed)
  6. Enter any text into the fields, e.g., “AA” in both, and click “Log in”.
    1. This will clear the error message.
  7. Go back to the Organizer and log in to the Security Center again
  8. Done!