How does the scan safety mechanism work?

To ensure a positive experience for all our customers, we implement throttling when too many scans are run simultaneously on an account. Throttling thresholds are customized for each account and will be activated if excessive usage is detected.

If you notice a large number of scans in the requested state running at the same time for an extended period, it may signal that you have reached a throttling threshold. 

If you are experiencing any issues, we are here to assist you in finding a solution or adjusting the threshold for your account to better meet your needs. Contact our support team for further help here.