Troubleshooting Topdesk and ServiceNow integrations

Here, you will find how to troubleshoot common cases with TopDesk and ServiceNow.

There are two types of users: Operator and self-service portal. Make sure to log in as an operator and create the password as an operator. Other kinds of users are not allowed to establish the integration.
When logged in as an operator. Make sure you are allowed to create a first-line call / second-line call.
If not, then the account does not have the correct permission. This means the Security Center will not be able to establish proper connections. Security Center will still be able to get the Operator groups. However, the integration will fail at later stages.
Expired token/password. In that case, please create a new password and insert it in SC.

The instance is not awake or hibernating. Please check if the instance is active as it should.
Make sure it is possible to create an incident. You could use the REST API Explorer built in ServiceNow to check if the API and instance respond with the correct data.
Expired token/password. In that case, please create a new password and insert it in SC.