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Churn Risk Indicators
Similar to the Engagement Matrix, this section is only shown if customer usage data is available. It focuses on identifying potential churn risks using indicators such as:
- Failed scans for System & Network Security, Web Application Security, and Cloud Security
- Open support tickets
- Scanner Appliance in total, and their individual status
These indicators help you proactively address risk areas with your customers.
You can perform several functions within each graph. If you would like to know more about these functions, they are all explained in the Engagement Matrix section above.