How do I troubleshoot Scanner Appliance problems?

If you encounter any problems with your Scanner Appliance, you have the option to troubleshoot the following areas on your own first.

Check connectivity

• Check the connectivity by performing a connectivity test. Follow the steps in this article to run a connectivity test:
  https://support.holmsecurity.com/knowledge/how-do-i-run-a-connectivity-test-for-the-scanner-appliance
• Verify that the firewall is correctly configured. You can find the firewall requirements in this article:
  https://support.holmsecurity.com/knowledge/what-are-the-firewall-settings-for-scanner-appliance

Confirm registration

• Make sure that you are using a new token for every new installation.
• When setting up the appliance, do not clone an existing instance. Always install from the latest available image in the Security Center.
• Confirm that the Scanner Appliance is registered. By opening the Scanner Appliance console, and checking the status option.

Not latest version

• Scanner Appliance updates are released frequently, with new feeds becoming available almost every day. Occasionally, your Scanner Appliance may be placed in a queue for these updates. Rest assured that the Scanner Appliance will be automatically updated within the same day.