How do I troubleshoot Scanner Appliance problems?

If you encounter any problems with your Scanner Appliance, you have the option to troubleshoot the following areas on your own first.

Check connectivity

• Check the connectivity by performing a connectivity test. Follow the steps in this article to run a connectivity test:
  https://support.holmsecurity.com/knowledge/how-do-i-run-a-connectivity-test-for-the-scanner-appliance
• Verify that the firewall is correctly configured. You can find the firewall requirements in this article:
  https://support.holmsecurity.com/knowledge/what-are-the-firewall-settings-for-scanner-appliance

Confirm registration

• Make sure that you use a new enrollment code for every new installation. Each code can only be used once.
• Make sure that the enrollment code was used within 1 hour of being generated. If it has expired, generate a new one.
• When setting up the appliance, do not clone an existing virtual machine. Always install from the latest available image in Security Center.
• Confirm that the Scanner Appliance is registered by opening the Scanner Appliance console and checking the Status option.
  
  

Not latest version

Scanner Appliance updates are released frequently, with new feeds becoming available almost every day. Occasionally, your Scanner Appliance may be placed in a queue for these updates. Rest assured that the Scanner Appliance will be automatically updated within the same day.